1. Our Service Standards MOROCCAN CENTRE TOURS is committed to providing a high level of service. We guarantee:
Competitive Pricing: Fair and transparent rates for all services.
Professional Welcome: A courteous and warm reception by our staff and partners.
Expert Guidance: Use of official, certified guides who are knowledgeable, presentable, and polite.
Punctuality: Our teams aim to be on-site 15 minutes before the agreed appointment time (for departures where pick-up is not included).
Service Fulfillment: We strictly honor all services and inclusions listed in your reservation voucher.
24/7 Support: Continuous assistance throughout your stay in Marrakech and Morocco.
2. Vehicles & Drivers Safety and comfort are our top priorities. We ensure:
Vehicle Condition: All vehicles are maintained in an immaculate state of cleanliness and mechanical safety.
Driver Standards: Our drivers are trained in safe, defensive driving and are strictly obliged to comply with Moroccan road regulations.
Mandatory Rest: For long journeys, drivers are required to take rest breaks to ensure safety. Before departure or after dropping you off, a driver may require a night’s rest; unless otherwise specified, the costs for the driver’s accommodation and meals are covered by the company and are not billed to the client.
Insurance: Complete insurance coverage for drivers and passengers is provided in accordance with Moroccan regulations. A copy of the insurance policy is available to clients upon request.
3. Ethical Standards
Integrity: MOROCCAN CENTRE TOURS refrains from participating in any business or action contrary to morality, good morals, or local laws.
Fair Competition: We are prohibited from denigrating competitors to clients for commercial gain. We believe in fair play and the quality of our own services.
1. Data Collection The information collected by MOROCCAN CENTRE TOURS is necessary for the execution of the requested services (bookings, transfers, hotels). With your consent, this data may also be used for promotional purposes via WhatsApp or Email Newsletters to keep you informed of offers.
2. Confidentiality MOROCCAN CENTRE TOURS undertakes to preserve the strict confidentiality of all personal information provided by the client. This information is stored in a secure computerized database and is accessible only to MOROCCAN CENTRE TOURS for operational purposes.
3. Legal Rights (Law 09-08) In compliance with Law n° 09-08 relating to the protection of individuals with regard to the processing of personal data (CNDP):
The client has the right to access, modify, rectify, and delete data concerning them.
These actions can be performed directly through the Client Account on the MOROCCAN CENTRE TOURS platform or by contacting our support team.